The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with the supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inorm service improvement and patient choice.
You will find FFT leaflets on the front desk of reception. You can also complete the test by clicking the follow link: http://fft.mysurgeryintranet.co.uk/surveys/4358/take-our-survey
For more information, click the following link: https://www.youtube.com/watch?v=sWEKinEeyLs
Friends and Family Test Poster - February & March 2017