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Patient Access to

Primary Care Services

Beccles Medical Centre offers a telephone appointment system led by Doctors. The telephone appointment service can be used for urgent and non-urgent health problems and works as follows:

8am to 11am - If have explored other options and still feel that you need medical advice call us on the main surgery number - 01502 712662

  • The receptionist will ask you for your details. If you need to speak to a clinician urgently because it's a genuine medical emergency, please tell the receptionist immediately.
  • The receptionist will ask you what prompted your call today to enable her to direct you to the most appropriate person which may NOT be a Doctor. 
  • If you are put on the call back list, the GP will expect you to have resourced and tried other areas first.  If your Doctor thinks you need to be seen, he/she will make an appointment for you.
  • If you want us to call you back between certain times, please inform us and we will try to accommodate this, but cannot always guarantee it. 

Telephone consultations can be made at reception or by telephone. Telephone consultations are only available with the GPs. The doctor will attempt to ring the patient back on 2 occasions.  If they are unable to make contact it is the responsibility of the patient to call back and request to go on the list again.

On-line access - Telephone consultations are available to book on-line.  If you are not already registered for on-line access, please speak to a member of our reception team.  Photo ID is required.

Routine bookable appointments are available with our Nursing and Health Care Assistant Team. The receptionist will be able to guide you to the most appropriate clinician. 

NHS Choices is the official NHS website offering a comprehensive range of health care information also offers a wealth of information on symptoms and self care

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