Our patients telephone our Care Navigators :
Between 8am and 11am if they need a same day appointment with a Doctor or Nurse Practitioner
Between 11am and 2pm if they need to book a routine appointment with a Practice Nurse or Health Care Assistant
Between 2pm and 4.30pm if they want to discuss their results, request ‘fit notes’ or if the clinician has asked them to do so at a previous visit.
Each day we have a small number of people who become unwell and need urgent advice or an appointment later in the day and each day we have an Urgent Care Clinician on duty to assist you if necessary. The Care Navigator will ask the Urgent Care Clinician to call you back in these situations. Please ensure you are by your phone or your mobile is switched on.
Our Care Navigators are there to take your calls throughout the day and advise you on :
- Using our Minor Injury Service
- Well-Being and mental health services
- Social services and voluntary services
- Community services including district nursing, midwives and health visitors
You can contact all these services for advice and assistance without having to talk to your doctor. The Care Navigator taking your call will point you in the right direction and provide you with phone numbers and website addresses to assist you where needed. Our Care Navigators have been trained by our doctors and continue to receive training regularly.
We encourage patients to register for on-line access which allows you to request repeat prescriptions, book routine appointments with your usual doctor, see parts of your medical record and view your test results - please bring some photo ID to reception who will be able to arrange registration for you.